At Dianella Family Dental, we are committed to providing exceptional care for all our patients. To ensure appointment availability for everyone, we have implemented the following policy regarding appointment changes:

1. New Patient Bookings

• A $20 deposit is required for all new patient bookings.
• For phone bookings, we will securely obtain your credit card details and take the deposit over the phone at the time of booking.
• For online bookings, you will be directed to our Stripe account to process the deposit at the time of booking.

2. Appointment Changes

• We request at least 24 hours’ notice for all changes or rescheduling your appointment.
• Changes made within 24 hours of your scheduled appointment time may incur a $50 fee.
• If a fee is applicable, it will be charged at your next appointment.

3. Missed appointments

• For patients who missed their previous appointment without providing notice, we kindly ask for a $50 deposit to secure their next booking.

4. Repeated Short-Notice Changes

• Patients who frequently make short notice changes will be required to either pay a deposit when scheduling an appointment or prepay for services to secure their appointment time.

We thank you for your understanding.